Through its subject-matter experts and years of expertise in the fenestration industry, Quanex brings you In Focus – the premier industry blog for the latest market insights, marketing trends, association news and legislation updates.
Carrie Scheetz is Marketing Project Manager for Quanex Building Products. She has more than 10 years of experience in the fenestration industry, planning and executing robust, modern tradeshow and event strategies. Carrie is an expert at bringing value to both customers and sales representatives.
Contact Carrie Scheetz directly at Carrie.Scheetz@quanex.com
Eric Thompson is a National Account Manager for Quanex Building Products with more than 15 years of experience specializing in vinyl window and door profiles. Eric’s high level of expertise and close relationships with customers will bring you the most relevant trends in vinyl.
Contact Eric Thompson directly at Eric.Thompson@quanex.com
Erin Johnson is the Director of Marketing at Quanex Building Products. She has more than 20 years of experience in the fenestration industry and leads the global marketing and branding efforts for all of Quanex’s business units. She’ll keep you up to speed on marketing trends to help maximize your business.
Contact Erin Johnson directly at Erin.Johnson@quanex.com
Contact Guest Blogger directly at
Joe Erb is a Commercial Sales Specialist for Quanex Building Products. With more than 20 years of experience, Joe drives awareness and use of high-performance glazing and framing in the commercial market through education and technical support. His technical background brings into focus the challenges and the opportunities in today’s industry.
Contact Joe Erb directly at Joe.Erb@quanex.com
Natalia Bubis is the Corporate HR Manager at Quanex Building Products. She has over eight years of experience in human resources and career development, and will help you keep the pulse on today’s evolving HR and talent landscape.
Contact Natalia Bubis directly at Natalia.Bubis@quanex.com
Every manufacturing company has that one troublesome process. The one they hold lean events around and even hire consultants to help with. They map and remap the process only to achieve marginal results. When profits, on-time delivery and customer satisfaction are at stake, acceptance is not an option – so they keep trying.
Posted: July 01, 2020 by Guest Blogger
Filed under: customer, manufacturing, screens
Screens remain one of the most frequent customer complaints from window and door manufacturers. Learn from Quanex's Brian Ludwig why that's the case and solutions to such complaints in a new In Focus blog.
Posted: April 02, 2020 by Guest Blogger
Meet Brian Ludwig, our Northeast territory sales manager! Brian has worked in fenestration for 17 years and helps drive our screen outsourcing solutions. Outside work, he enjoys helping veterans transition back to civilian life and spending time with his large, extended family!
Posted: January 24, 2020 by Guest Blogger
Filed under: customer, customer service , services, signature service
This month’s Signature Service Spotlight features Curtis Hulse, a technical project manager helping Quanex Screens customers solve their toughest challenges.
Posted: September 26, 2019 by Guest Blogger
Filed under: communication, customer, employee, services
Inside sales manager Regina Terrill is inspired by making a positive impact, finding solutions for customers and spending time with her family. Learn more about Regina and what service means to her in this month’s Quanex Employee Spotlight.
Posted: August 29, 2019 by Guest Blogger
Filed under: customer, employee, services
This week on In Focus, Quanex’s Larry Johnson discusses some of the details around why providing an exceptional customer experience at every turn can drive greater success.
Posted: March 14, 2019 by Guest Blogger
Filed under: customer, satisfaction, services, strategies
What do window and door manufacturers stand to lose if quality isn’t up to snuff? Quanex’s Technical Services Manager John Ryba explores the hidden costs behind poor-quality products.
Posted: May 24, 2018 by Guest Blogger
Filed under: customer, quality, satisfaction
We think we know our customers, but do we understand them? Read more from Salesforce administrator at Quanex, Ben Bolopue.
Posted: April 12, 2017 by Guest Blogger
Filed under: communication, CRM, customer
Gaining insights from our customers should be easier now than ever. Carrie Scheetz explores best practices for gaining the most valuable insights.
Posted: March 29, 2017 by Carrie Scheetz
Filed under: customer, data, insights
“Customer satisfaction” is an idea that businesses of all types have wrestled with for many years. Many companies seek to improve customer satisfaction, but the traditional means for quantifying it are frequently unreliable—and they don’t always line up with growth or profit.
Posted: July 12, 2016 by Anthony Wright
Filed under: customer, insights, market, NPS, satisfaction