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In Focus

Through its subject-matter experts and years of expertise in the fenestration industry, Quanex brings you InFocus – the premier industry blog for the latest market insights, marketing trends, association news and legislation updates.

200 Carrie Scheetz

Carrie Scheetz is Marketing Project Manager for Quanex Building Products. She has more than 10 years of experience in the fenestration industry, planning and executing robust, modern tradeshow and event strategies. Carrie is an expert at bringing value to both customers and sales representatives.

Contact Carrie Scheetz directly at Carrie.Scheetz@quanex.com

200 Eric Thompson

Eric Thompson is a National Account Manager for Quanex Building Products with more than 15 years of experience specializing in vinyl window and door profiles. Eric’s high level of expertise and close relationships with customers will bring you the most relevant trends in vinyl.

Contact Eric Thompson directly at Eric.Thompson@quanex.com

200 Erin Johnson

Erin Johnson is the Director of Marketing at Quanex Building Products. She has more than 20 years of experience in the fenestration industry and leads the global marketing and branding efforts for all of Quanex’s business units. She’ll keep you up to speed on marketing trends to help maximize your business.

Contact Erin Johnson directly at Erin.Johnson@quanex.com

200 Joe Erb

Joe Erb is a Commercial Sales Specialist for Quanex Building Products. With more than 20 years of experience, Joe drives awareness and use of high-performance glazing and framing in the commercial market through education and technical support. His technical background brings into focus the challenges and the opportunities in today’s industry.

Contact Joe Erb directly at Joe.Erb@quanex.com

200 Natalia Bubis

Natalia Bubis is the Corporate HR Manager at Quanex Building Products. She has over eight years of experience in human resources and career development, and will help you keep the pulse on today’s evolving HR and talent landscape.

Contact Natalia Bubis directly at Natalia.Bubis@quanex.com

Delivering the Personal Touch

This week on In Focus, Quanex’s Larry Johnson discusses some of the details around why providing an exceptional customer experience at every turn can drive greater success.

Posted: March 14, 2019 by Guest Blogger

Filed under: customer, satisfaction, services, strategies

What is Poor Quality Costing You?

What do window and door manufacturers stand to lose if quality isn’t up to snuff? Quanex’s Technical Services Manager John Ryba explores the hidden costs behind poor-quality products.

Posted: May 24, 2018 by Guest Blogger

Filed under: customer, quality, satisfaction

Increasing Brand Advocates with NPS

“Customer satisfaction” is an idea that businesses of all types have wrestled with for many years. Many companies seek to improve customer satisfaction, but the traditional means for quantifying it are frequently unreliable—and they don’t always line up with growth or profit.

Posted: July 12, 2016 by Anthony Wright

Filed under: customer, insights, market, NPS, satisfaction